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Frequently Asked Questions

Everything you need to know

We know choosing a holiday club comes with questions. Below you’ll find clear, helpful answers about how Horizon Kids Club works, what to expect, and how to prepare your child for their time with us.

If you can’t find what you’re looking for, our team is always happy to help, just give us a call on 01442 601402.

Booking & Payment

Booking your child’s place at Horizon Kids Club is quick and straightforward. You can book online through our website, selecting your preferred dates during the school holidays. Once your booking is complete, you’ll receive a confirmation email with all the details you need.

We understand plans can change. Amendments can be made subject to availability, please contact our team as soon as possible and we’ll do our best to assist.

For full details on changing or cancelling your booking, please refer to our Terms and Conditions.

We offer a range of flexible payment options to make booking your child’s place as simple as possible:

Debit/Credit Card
Secure online payments can be made at the time of booking. We accept most major debit and credit cards.

Childcare Vouchers & Tax-Free Childcare
We are working towards accepting childcare vouchers and Tax-Free Childcare soon. Once available, eligible families may be able to use these to help pay for holiday club sessions and save on childcare costs. Full details will be shared once this option is live.

Booking Discounts

  • 10% discount is applied to full-week bookings
  • Sibling discount (10% reduction for second and additional children)

 

Discounts apply to the standard holiday club booking only and do not apply to Horizon Plus, extra options or optional off-site activities.

Additional Costs

  • Horizon Plus sessions can be added during booking
  • Optional off-site add-ons available for £5 per activity and may include DJ’s Jungle, horse riding, Leighton Buzzard Steam Railway and boat trips.

Optional add-ons are subject to availability, group numbers and must be selected at the time of booking.

All bookings are subject to availability and our standard terms and conditions.

Not at the moment. We are working towards accepting childcare vouchers and Tax-Free Childcare soon. Once this is available, full instructions on how to use these payment methods will be provided during the booking process.

If you’d like to speak to someone directly, you can call us on 01442 601402 or use the live chat (bottom right of your screen).

Our team is available Monday to Friday, 9:00am – 5:00pm.

If you’re getting in touch outside these hours, you can leave us a message via live chat or email, and we’ll get back to you as soon as possible.

Yes. Bookings are managed through MagicBooking, so you’ll need to create an account or log in before booking your child’s place. This allows you to add your child’s details, manage bookings and view payment information securely.

You’ll be asked to provide parent/carer details, your child’s details, emergency contacts, authorised collectors, medical information, allergies, SEND or additional support needs, and a collection password.

The collection password helps us keep children safe at pick-up. Children will only be released to authorised collectors, and the collection password may be requested before your child is signed out.

Yes. You can book individual days or a full week, depending on what works best for your family.

A 10% weekly discount applies when booking 4 or more days in the same week. This discount applies to the standard holiday club booking only and does not apply to Horizon Plus, extra options or optional off-site activities.

Yes. After selecting your standard holiday club booking dates, you’ll see an Extra Options section in MagicBooking.

You can choose:

  • Early Drop-Off from 8:00am to 9:00am: £7
  • Late Pick-Up from 5:00pm to 6:00pm: £7
  • Both Early & Late: £10 as a Horizon Plus package

If you need both early drop-off and late pick-up on the same day, please select the Both Early & Late option for the best value.

Yes. After selecting your standard holiday club booking dates, you’ll see an Extra Options section in MagicBooking.

This is where you can select optional off-site add-ons, subject to availability and group numbers. These activities start from £5 per activity and must be selected at the time of booking.

To view and book available sessions, you’ll first need to complete your child’s profile in MagicBooking. Once all required details have been added, your available bookings will appear.

Club details & hours

Our holiday club runs during all major UK school holidays, including Easter, Summer, Christmas and half-term breaks, providing reliable childcare when schools are closed.

Our standard holiday club hours are 9:00am to 5:00pm, Monday to Friday during school holidays. All standard bookings are based on these hours.

We also offer optional extended care (Horizon Plus) to provide additional flexibility:

  • Early drop-off: 8:00am – 9:00am
  • Late collection: 5:00pm – 6:00pm

Extended care is available at an additional cost and should be booked in advance where possible.

If you require late collection beyond 5:00pm without prior booking, additional charges may apply. Full details can be found in our Terms and Conditions.

Yes, we offer optional extended care (Horizon Plus) to provide additional flexibility for parents:

  • Early drop-off: 8:00am – 9:00am
  • Late collection: 5:00pm – 6:00pm

Extended care is available at an additional cost and should be booked in advance where possible.

If your child is collected after 5:00pm without prior booking, additional charges may apply. Please refer to our Terms and Conditions.

Our standard holiday club hours are 9:00am to 5:00pm, Monday to Friday during school holidays.

  • Drop-off: From 9:00am
  • Collection: Between 4:45pm and 5:00pm

All standard bookings are based on these hours.

Children are collected from the designated club area. Our team will guide you during your first visit.

Only authorised adults listed during registration can collect your child. ID may be requested if needed.

Activities & Programme

Our kids holiday club offers a wide range of activities for children aged 8–12, including sports, creative sessions, group games and off-site trips. Each day is structured to keep children active, engaged and involved.

Absolutely. While we offer plenty of physical activities, our programme also includes creative arts, team challenges and interactive sessions, ensuring every child finds something they enjoy.

We provide all equipment needed for activities, so there’s nothing extra you need to arrange.

Each day, your child should bring:

  • A packed lunch (nut-free)
  • Snacks for the day
  • A refillable water bottle
  • Suitable clothing for indoor and outdoor activities
  • Swimming kit (if applicable)
  • Sun protection (e.g. sunscreen, hat)

This helps ensure your child is comfortable, prepared, and ready to take part in everything throughout the day.

Yes, swimming is included as part of the standard programme and is scheduled each day.

Please ensure your child brings:

  • Swimwear
  • A towel
  • A swim hat, or long hair tied back
  • Goggles, optional


All children are supervised at all times, and swimming is organised in a safe, structured environment. If your child does not want to take part in swimming, an alternative activity will be available.

Food & Drinks

Yes, children should bring a packed lunch, snacks and a refillable water bottle each day.

We have scheduled break times throughout the day, including:

  • A morning snack break
  • A lunch break
  • An afternoon snack break

Providing enough food helps keep children energised and ready to take part in all activities.

Please ensure all food is nut-free, as we operate a nut-free holiday club.

No, we are a nut-free holiday club.

For the safety of all children, we do not allow any food containing nuts or that may contain traces of nuts on site. This helps us create a safe and inclusive environment for children with allergies.

We kindly ask parents to check labels carefully before packing food.

We recommend a balanced, filling packed lunch that will keep your child energised throughout the day.

Horizon Kids Club is a nut-free holiday club, so please do not pack any foods containing nuts.

A typical packed lunch might include:

  • Sandwiches, wraps or pasta
  • Fruit and healthy snacks
  • Yoghurt or similar items
  • A refillable water bottle

Please avoid (if possible):

  • Foods containing nuts
  • Fizzy drinks
  • Excessive sweets

Packing a well-balanced lunch helps children stay focused, active and comfortable throughout their time at the club.

Health & Safety

We understand this is an important concern for parents, and our team is fully prepared to respond.

All sessions are supervised by experienced staff, with a qualified first-aider on site. Most incidents are minor, such as small cuts or bumps, and these are dealt with quickly and appropriately.

If your child becomes unwell or has a more serious accident, we will contact you immediately and keep you informed every step of the way.

Yes. All medication should be clearly labelled and handed to a member of staff on arrival. It will be stored safely, with instructions recorded on the medical form.

We regularly support children with allergies and medical needs.

Please let us know in advance via the medical form, email or phone. If your child requires an EpiPen, we ask that you bring two clearly labelled EpiPens in a sealed, see-through bag.

Our staff are trained to respond in an emergency, so your child will be supported safely throughout their time at the club.

Yes, Horizon Kids Club is fully covered by public liability insurance, providing reassurance while your child takes part in all activities.

Documentation can be made available on request.

Your child’s safety is very important to us.

If your child has any allergies, please provide full details during booking and let us know before they attend. This allows our team to plan ahead, brief staff, and ensure the right support is in place.

If your child requires medication (such as an inhaler or EpiPen), please ensure it is clearly labelled and handed to a member of staff on arrival.

Our team is trained to respond to allergies and administer emergency medication where needed. While we take every precaution to reduce risks, including operating as a nut-free holiday club, we cannot guarantee a completely allergen-free environment.

If your child has a severe allergy, we recommend contacting us in advance so we can discuss their needs and make suitable arrangements.

Staff & Supervision

We operate at a 1:8 staff-to-child ratio, which allows us to provide close supervision and support throughout the day.

This means children are always within sight of staff, whether they are taking part in activities, moving between sessions or attending off-site trips. It also allows our team to give children the attention they need to feel comfortable, included and confident.

Where additional support is required, ratios may be adjusted to ensure every child is appropriately supported.

Our team is made up of experienced individuals from backgrounds in childcare, education, sports coaching and creative activities.

They are selected not only for their experience, but for their ability to create a calm, supportive and well-managed environment where children feel comfortable taking part.

All staff are enhanced DBS-checked and receive ongoing safeguarding training. A qualified first-aider is on site, and with a clear team structure in place, children are supervised, supported and encouraged throughout every part of the day.

Settling in & Behaviour

It’s completely normal for children to feel a little unsure on their first day.

Our team is experienced in helping children settle in gently, introducing them to activities, encouraging them to join in, and helping them feel comfortable at their own pace.

If your child is finding it difficult, we’ll keep a close eye on them and can update you on how they’re getting on. In most cases, children settle quickly once they begin taking part and meeting others.

You’re always welcome to contact us during the day if you’d like reassurance.

We aim to create a positive and respectful environment where all children can enjoy their day.

Our approach focuses on:

  • Clear expectations
  • Encouragement and positive reinforcement
  • Helping children understand how their behaviour affects others

At the start of their time with us, children are guided through simple rules to help keep everyone safe and ensure activities run smoothly.

If a child needs support, a member of staff will speak with them calmly and help them rejoin the group. If concerns continue, we will keep parents informed and work together to support the child.

In rare cases where behaviour may put others at risk, further steps may be taken in line with our policies.

Special Educational Needs & Inclusion

We aim to create an inclusive environment where every child feels welcome and supported.

If your child has additional needs, please share full details during the booking process and contact us in advance at 01442 601402 or info@horizonkidsclub.co.uk. This allows our team to plan ahead and consider how best to support your child.

Our staff are experienced and caring, and we will always do our best to create a safe and positive experience. Where possible, we work closely with parents to understand each child’s needs and make suitable arrangements.

If your child requires one-to-one or additional support, we kindly ask that you arrange for their own care worker to attend with them. This ensures they receive the support they need throughout the day.

If we feel we are unable to safely meet a child’s needs within our standard staffing ratios, we will discuss this with you and explore appropriate options. This is to ensure the wellbeing and safety of your child, other children, and our team.

We do not routinely provide 1:1 support within our standard staffing model.

If your child requires additional or one-to-one support, we kindly ask that you arrange for their own care worker to attend with them. Please contact us before booking so we can discuss your child’s needs and ensure the right arrangements are in place.

Where a child attends with a care worker, we will require relevant documentation, such as a DBS check and photo identification.

We are happy to work with you to ensure your child has a positive and well-supported experience at the club.

Other Important Questions

Horizon Kids Club is currently completing the Ofsted registration process.

While our registration is in progress, we continue to follow clear safeguarding procedures, safe recruitment practices and careful supervision throughout each day. Our aim is to provide a safe, well-managed and engaging environment where children can enjoy their school holidays with confidence.

Yes, you’re welcome to contact us at any time during the day if you’d like an update.

Our team will always be happy to let you know how your child is getting on and share how their day is going.

For added reassurance, if your child is ever unsettled or unwell, we will contact you directly.

We understand that delays can happen. If you think you may be late, please contact us as soon as possible so we can make sure your child remains safely supervised.

If you know in advance that you need collection between 5:00pm and 6:00pm, you can book Horizon Plus late collection for £7.

If Horizon Plus has not been booked and your child is collected after 5:00pm, a late collection fee of £10 per 15 minutes will apply between 5:00pm and 6:00pm.

After 6:00pm, Horizon Plus no longer applies and a late collection fee of £20 per 15 minutes will apply.

Your child will always be safely supervised until you arrive. Full details can be found in our Terms and Conditions.

We encourage children to leave mobile phones at home so they can fully engage in activities and enjoy their day without distractions.

If a phone is brought in, it will be stored safely and not used during the day.

Exceptions can be made for children with additional needs, please inform us in advance so we can make appropriate arrangements.

If a child needs to contact a parent during the day, this will be managed by a member of the team.

There’s no need to worry, we adapt our programme to suit the weather.

If outdoor activities aren’t possible, we move sessions indoors and continue with a range of games, creative activities and group sessions, so the day remains full and engaging.

We recommend that all items are clearly labelled with your child’s name.

Children are encouraged to take their belongings home each day. If something is misplaced, please contact us at info@horizonkidsclub.co.uk, and we’ll do our best to help locate it.

Please note: Horizon Kids Club is not responsible for lost or damaged personal items.

Our safeguarding policy outlines how we keep children safe at all times and is available on request or via our website.

If you’d like a copy or have any questions, our team will be happy to help.

Still have a question?

If you’d like to speak to someone directly, our team is here to help.

Call us: 01442 601402

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Can't find an answer?

Call us

Need to speak to someone? Our team is available Monday to Friday, 8:30am to 5:00pm. Call us on 01442 601402

Contact form

Have a question? You can reach out using our contact form, and our team will get back to you as soon as possible with an answer or next steps.

Email

Prefer to email us directly? You can contact us at info@horizonkidsclub.co.uk .