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Frequently Asked Questions

Everything you need to know

We know choosing a holiday club comes with questions. Below you’ll find clear, helpful answers about how Horizon Kids Club works, what to expect, and how to prepare your child for their time with us.

If you can’t find what you’re looking for, our team is always happy to help, just give us a call on 01442 601402.

Booking & Payment

Booking your child’s place at Horizon Kids Club is quick and straightforward. You can book online through our website, selecting your preferred dates during the school holidays. Once your booking is complete, you’ll receive a confirmation email with all the details you need.

We understand plans can change. Amendments can be made subject to availability, please contact our team as soon as possible and we’ll do our best to assist.

For full details on changing or cancelling your booking, please refer to our Terms and Conditions.

We offer a range of flexible payment options to make booking your child’s place as simple as possible:

Debit/Credit Card
Secure online payments can be made at the time of booking. We accept most major debit and credit cards.

Childcare Vouchers
We accept all major childcare voucher providers. Details on how to use these will be provided during the booking process.

Tax-Free Childcare
We accept Tax-Free Childcare payments. You can use your account to pay for your child’s holiday club sessions, instructions will be provided after booking.

Booking Discounts

  • 15% discount is applied to full-week bookings
  • Sibling discount available (£10 per day reduction)

Additional Costs

  • Horizon Plus sessions (early drop-off and late collection) can be added during booking
  • Some off-site activities, such as swimming, may carry an additional charge where applicable

All bookings are subject to availability and our standard terms and conditions.

Yes, we accept both. Full instructions on how to use these payment methods will be provided during the booking process.

If you’d like to speak to someone directly, you can call us on 01442 601402 or use the live chat (bottom right of your screen).

Our team is available Monday to Friday, 9:00am – 5:00pm.

If you’re getting in touch outside these hours, you can leave us a message via live chat or email, and we’ll get back to you as soon as possible.

Club details & hours

Our holiday club runs during all major UK school holidays, including Easter, Summer, Christmas and half-term breaks, providing reliable childcare when schools are closed.

Our standard holiday club hours are 9:00am to 5:00pm, Monday to Friday during school holidays. All standard bookings are based on these hours.

We also offer optional extended care (Horizon Plus) to provide additional flexibility:

  • Early drop-off: 8:00am – 9:00am
  • Late collection: 5:00pm – 6:00pm

Extended care is available at an additional cost and should be booked in advance where possible.

If you require late collection beyond 5:00pm without prior booking, additional charges may apply. Full details can be found in our Terms and Conditions.

Yes, we offer optional extended care (Horizon Plus) to provide additional flexibility for parents:

  • Early drop-off: 8:00am – 9:00am
  • Late collection: 5:00pm – 6:00pm

Extended care is available at an additional cost and should be booked in advance where possible.

If your child is collected after 5:00pm without prior booking, additional charges may apply. Please refer to our Terms and Conditions.

Our standard holiday club hours are 9:00am to 5:00pm, Monday to Friday during school holidays.

  • Drop-off: From 9:00am
  • Collection: Between 4:45pm and 5:00pm

All standard bookings are based on these hours.

Children are collected from the designated club area. Our team will guide you during your first visit.

Only authorised adults listed during registration can collect your child. ID may be requested if needed.

Activities & Programme

Our kids holiday club offers a wide range of activities for children aged 8–12, including sports, creative sessions, group games and off-site trips. Each day is structured to keep children active, engaged and involved.

Absolutely. While we offer plenty of physical activities, our programme also includes creative arts, team challenges and interactive sessions, ensuring every child finds something they enjoy.

We provide all equipment needed for activities, so there’s nothing extra you need to arrange.

Each day, your child should bring:

  • A packed lunch (nut-free)
  • Snacks for the day
  • A refillable water bottle
  • Suitable clothing for indoor and outdoor activities
  • Swimming kit (if applicable)
  • Sun protection (e.g. sunscreen, hat)

This helps ensure your child is comfortable, prepared, and ready to take part in everything throughout the day.

Swimming sessions are a popular part of the holiday club, and we’ll provide full details in advance if your child is scheduled to take part.

Please ensure your child brings:

  • Swimwear
  • A towel
  • A swim hat (or long hair tied back)
  • Goggles (optional)

All children are supervised at all times, and swimming is organised in a safe, structured environment.

If your child would prefer not to take part, alternative activities will always be available.

Food & Drinks

Yes, children should bring a packed lunch, snacks and a refillable water bottle each day.

We have scheduled break times throughout the day, including:

  • A morning snack break
  • A lunch break
  • An afternoon snack break

Providing enough food helps keep children energised and ready to take part in all activities.

Please ensure all food is nut-free, as we operate a nut-free holiday club.

No, we are a nut-free holiday club.

For the safety of all children, we do not allow any food containing nuts or that may contain traces of nuts on site. This helps us create a safe and inclusive environment for children with allergies.

We kindly ask parents to check labels carefully before packing food.

We recommend a balanced, filling lunch that will keep your child energised throughout the day.

A typical packed lunch might include:

  • Sandwiches, wraps or pasta
  • Fruit and healthy snacks
  • Yoghurt or similar items
  • A refillable water bottle

Please avoid:

  • Foods containing nuts
  • Fizzy drinks
  • Excessive sweets

Packing a well-balanced lunch helps children stay focused, active and comfortable throughout their time at the club.

Health & Safety

We understand this is an important concern for parents, and our team is fully prepared to respond.

All sessions are supervised by staff who are first-aid trained and experienced in supporting children. Most incidents are minor (such as small cuts or bumps), and these are dealt with quickly and appropriately on site.

If your child becomes unwell or has a more serious accident, we will contact you immediately and keep you informed every step of the way.

Yes. All medication should be clearly labelled and handed to a member of staff on arrival. It will be stored safely, with instructions recorded on the medical form.

We regularly support children with allergies and medical needs.

Please let us know in advance via the medical form, email or phone. If your child requires an EpiPen, we ask that you bring two clearly labelled EpiPens in a sealed, see-through bag.

Our staff are trained to respond in an emergency, so your child will be supported safely throughout their time at the club.

Yes, Horizon Kids Club is fully covered by public liability insurance, providing reassurance while your child takes part in all activities.

Documentation can be made available on request.

Your child’s safety is very important to us.

If your child has any allergies, please provide full details during booking and let us know before they attend. This allows our team to plan ahead, brief staff, and ensure the right support is in place.

If your child requires medication (such as an inhaler or EpiPen), please ensure it is clearly labelled and handed to a member of staff on arrival.

Our team is trained to respond to allergies and administer emergency medication where needed. While we take every precaution to reduce risks, including operating as a nut-free holiday club, we cannot guarantee a completely allergen-free environment.

If your child has a severe allergy, we recommend contacting us in advance so we can discuss their needs and make suitable arrangements.

Staff & Supervision

We operate at a 1:8 staff-to-child ratio, which allows us to provide close supervision and support throughout the day.

This means children are always within sight of staff, whether they are taking part in activities, moving between sessions or attending off-site trips. It also allows our team to give children the attention they need to feel comfortable, included and confident.

Where additional support is required, ratios may be adjusted to ensure every child is appropriately supported.

Our team is made up of experienced individuals from backgrounds in childcare, education, sports coaching and creative activities.

They are selected not only for their experience, but for their ability to create a calm, supportive and well-managed environment where children feel comfortable taking part.

All staff are DBS-checked, first-aid trained and receive ongoing safeguarding training. With a clear team structure in place, children are supervised, supported and encouraged throughout every part of the day.

Settling in & Behaviour

It’s completely normal for children to feel a little unsure on their first day.

Our team is experienced in helping children settle in gently, introducing them to activities, encouraging them to join in, and helping them feel comfortable at their own pace.

If your child is finding it difficult, we’ll keep a close eye on them and can update you on how they’re getting on. In most cases, children settle quickly once they begin taking part and meeting others.

You’re always welcome to contact us during the day if you’d like reassurance.

We aim to create a positive and respectful environment where all children can enjoy their day.

Our approach focuses on:

  • Clear expectations
  • Encouragement and positive reinforcement
  • Helping children understand how their behaviour affects others

At the start of their time with us, children are guided through simple rules to help keep everyone safe and ensure activities run smoothly.

If a child needs support, a member of staff will speak with them calmly and help them rejoin the group. If concerns continue, we will keep parents informed and work together to support the child.

In rare cases where behaviour may put others at risk, further steps may be taken in line with our policies.

Special Educational Needs & Inclusion

We aim to create an inclusive environment where every child feels welcome and supported.

If your child has additional needs, please share full details during the booking process and contact us in advance at 01442 601402 or [email protected]. This allows our team to plan ahead and consider how best to support your child.

Our staff are experienced and caring, and we will always do our best to create a safe and positive experience. Where possible, we work closely with parents to understand each child’s needs and make suitable arrangements.

If your child requires one-to-one or additional support, we kindly ask that you arrange for their own care worker to attend with them. This ensures they receive the support they need throughout the day.

If we feel we are unable to safely meet a child’s needs within our standard staffing ratios, we will discuss this with you and explore appropriate options. This is to ensure the wellbeing and safety of your child, other children, and our team.

We do not routinely provide 1:1 support within our standard staffing model.

If your child requires additional or one-to-one support, we kindly ask that you arrange for their own care worker to attend with them. Please contact us before booking so we can discuss your child’s needs and ensure the right arrangements are in place.

Where a child attends with a care worker, we will require relevant documentation, such as a DBS check and photo identification.

We are happy to work with you to ensure your child has a positive and well-supported experience at the club.

Other Important Questions

Yes, Horizon Kids Club is an Ofsted-registered holiday club, meeting the required standards for safety, care and activity provision in England.

Being Ofsted-registered means our setting, procedures and staff are regularly reviewed to ensure we provide a safe, well-managed and engaging environment for children.

Yes, you’re welcome to contact us at any time during the day if you’d like an update.

Our team will always be happy to let you know how your child is getting on and share how their day is going.

For added reassurance, if your child is ever unsettled or unwell, we will contact you directly.

We understand that delays can happen. If you think you may be late, please contact us as soon as possible.

If your child stays beyond 5:00pm, this will fall under our Horizon Plus (late session):

  • £7 per session (5:00pm – 6:00pm)
  • £10 if both morning and afternoon sessions are booked

Your child will always be safely supervised until you arrive. Full details can be found in our Terms and Conditions.

We encourage children to leave mobile phones at home so they can fully engage in activities and enjoy their day without distractions.

If a phone is brought in, it will be stored safely and not used during the day.

Exceptions can be made for children with additional needs, please inform us in advance so we can make appropriate arrangements.

There’s no need to worry, we adapt our programme to suit the weather.

If outdoor activities aren’t possible, we move sessions indoors and continue with a range of games, creative activities and group sessions, so the day remains full and engaging.

We recommend that all items are clearly labelled with your child’s name.

Children are encouraged to take their belongings home each day. If something is misplaced, please contact us at [email protected], and we’ll do our best to help locate it.

Our safeguarding policy outlines how we keep children safe at all times and is available on request or via our website.

If you’d like a copy or have any questions, our team will be happy to help.

Still have a question?

If you’d like to speak to someone directly, our team is here to help.

Call us: 01442 601402

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Call us

Need to speak to someone? Our team is available Monday to Friday, 8:30am to 5:00pm. Call us on 01442 601402

Contact form

Have a question? You can reach out using our contact form, and our team will get back to you as soon as possible with an answer or next steps.

Email

Prefer to email us directly? You can contact us at [email protected] .