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Our Approach to Each Day
We see children arrive a little quiet on day one… and before long, they’re running in with big smiles, calling out to new friends, and asking what’s happening next.
We’ve watched shy moments turn into confidence, friendships form over games and shared jokes, and children surprise themselves as they try things they never thought they would. One day it’s a team win in a game, the next it’s a proud moment in a creative challenge, and suddenly, they’re just excited to be part of it all.
At Horizon Kids Club, children always come first. Every day is built with one simple focus: helping each child feel happy, included, and excited to join in from the moment they arrive.
There’s always something happening, sports, creative activities, group games, and little adventures throughout the day, so children can jump in, try new things, and just enjoy being in the moment.
We can’t wait for your child to experience it all.
Safety Comes First
We know that when you leave your child with us, you’re trusting us with something incredibly important.
That’s why care and safety sit at the heart of everything we do, not as a separate idea, but as part of every moment of the day. Many of our team are parents themselves, which naturally shapes the way we work, with patience, attention and genuine care for every child’s experience.
Our team is trained, enhanced DBS-checked and always present as children move through their day. We keep a close, caring eye on every group, helping children feel secure, included and comfortable at all times.
We maintain a 1:8 staff-to-child ratio, ensuring children are supervised, supported and never left unattended. A qualified first-aider is on site, and clear procedures are in place so each day is carefully managed from start to finish.
Beyond structure and activities, what matters most to us is how children feel: safe enough to be themselves, confident enough to join in and relaxed enough to enjoy their time.
So while your child is busy having fun, trying new things and making friends, you can feel confident they’re in a space that’s thoughtfully cared for at every step.
Arrival & Departure
We open our doors from 9:00am, with arrival by 9:15am, so children have time to settle in before the day begins. Collection takes place between 4:45pm and 5:00pm, giving parents a smooth window at the end of the day.
For families who need a little more flexibility, we offer Horizon Plus. This includes early drop-off from 8:00am and late collection until 6:00pm. Horizon Plus can be booked in advance at £7 per session, or £10 for both early drop-off and late collection on the same day.
When you arrive, one of our friendly team members will welcome your child, sign them in and help them find their group. If it’s their first day, we’ll take things gently, give them time to settle, meet the team and ease into the day.
At the end of the day, children will only be released to adults listed as authorised collectors during registration. For added security, a collection password must be set on your account and may be requested at pick-up.
If someone different needs to collect your child, please update your authorised collector list in advance and make sure they know the collection password set on your account. We understand plans can change, and as long as we have the right details, we’ll help make collection as smooth as possible.
If your child is collected after their booked collection time, a late collection fee may apply. This helps us maintain safe staffing levels and ensure children remain properly supervised until they are collected.
Getting Ready for the Day
A little preparation goes a long way in helping your child feel comfortable, confident, and ready to enjoy their day with us.
We recommend sending your child with a packed lunch (nut-free), snacks for breaks, and a refillable water bottle to keep them energised throughout the day. We gently encourage balanced meals so children can stay active and enjoy all the activities on offer.
For clothing, comfortable outfits that are suitable for both indoor and outdoor activities work best. Depending on the weather, it’s also helpful to include items like a coat, hat, or sunscreen so they’re ready for whatever the day brings. If swimming is scheduled for your child’s day, please don’t forget their swimming kit.
If your child has any allergies, medical needs, SEND or anything else that may help us support them better, please let us know during registration. You’re also welcome to contact us in advance at info@horizonkidsclub.co.uk so we can talk through your child’s needs and any arrangements that may be helpful.
And finally, a small but important detail: please label all belongings with your child’s name. It helps everything find its way back home at the end of a busy, happy day.
What happens if my child doesn’t settle in?
Most children find their feet quickly and get stuck into the day with ease, especially once they’ve met the team and joined their first activity.
That said, we know the first day (or even the first hour) can feel a little new. If your child feels unsure, misses home, or asks to speak with you, our team will support them and keep you updated where needed. In most cases, a quick chat, a change of activity, or a bit of extra encouragement is all it takes to help them feel comfortable again.
We’re always here during their time with us to listen, adjust, and make sure they’re having the best possible experience. If we feel your child would benefit from speaking with you, we’ll get in touch using the contact details you’ve provided.
Every child is welcome here
We believe every child deserves the chance to enjoy their school holidays in a safe, supportive, and engaging environment.
We welcome children from all backgrounds, including those with special educational needs and disabilities. If your child has additional needs, we’ll always take time to understand them properly and work with you to see how we can best support their experience.
If you’d like to talk through anything in advance, please feel free to get in touch with our team, we’re always happy to help and guide you through the next steps.
You can contact us at info@horizonkidsclub.co.uk or call 01442 601402.
Keeping children safe, every day
At Horizon Kids Club, your child’s safety and wellbeing are at the heart of everything we do. Our team is fully trained in safeguarding before they begin working with children, with regular updates to keep their knowledge current. Our designated safeguarding lead is responsible for overseeing safeguarding at the club and is available to listen and respond if needed. We also have a qualified first aider on site to help ensure your child is well cared for. Children are encouraged to speak up, and our team is there to support them with care, creating a safe and open environment where they feel protected, heard, and able to enjoy their time with confidence.
Can't find an answer?
Need to speak to someone? Our team is available Monday to Friday, 8:30am to 5:00pm. Call us on 01442 601402
Have a question? You can reach out using our contact form, and our team will get back to you as soon as possible with an answer or next steps.
Prefer to email us directly? You can contact us at info@horizonkidsclub.co.uk